Latitu° is proud to offer complimentary ground shipping for all US orders via UPS Ground. For security reasons, all Latitu° online purchases will require signature upon delivery. Please note that return shipping and handling charges is at the customer’s expense.
Thank you for choosing us to accompany your many adventures to come. We understand that sometimes things don’t work out. Hello, guilty splurges!
For quick and easy returns, please send an email to firstname.lastname@example.org with the following information within 30 days of receiving your online purchase:
- Your order number in the subject line
- The specific item(s) you are looking to return and the reason you are returning the item(s) in the body of the email.
Within 24 hours, our customer service team will email you a return postage label and form. Affix the label on the original shipping box with the return form enclosed inside. Please note, items should be in its original packaging, unused, unwashed, and undamaged.
Please allow us 1-2 weeks to process your return. A confirmation email will be sent once your return has been processed and refunded in original form of payment. Please note that return shipping and handling charges will be deducted from total refund.