Here, you will find the answers to many of the commonly asked questions about our product, services and policies. If you don't see the answer you are looking for, don't hesitate to contact us.
Movement – Purpose – Discovery
Movement is at the heart of a traveling in the most literal way, but movement to us can be also be understood in an emotional sense “to be moved” or inspired, and the social sense of “joining a movement”. Our brand is a movement to inspire women to travel, and move towards the directions of their dreams and aspirations.
Purpose not only relates to functionality, which we always consider at the core of our designs, but also the mindset of our team. Our purpose is to serve and surprise – from the attention to detail in every design, our eclectic and innovative use of materials, and commitment to customer service – we are a purpose-driven team.
Discovery can result from a journey, but it can also be the motivation to take a journey. Discovery requires an engagement with your surroundings and experiences on an intellectual level. This is the key to inspiration and innovation in not only our lives, but also in our designs. As a brand, we seek to always discover new trends, materials, and shapes.
We source partners based on quality, integrity, and innovation.
All our manufacturing partners are put through a rigorous auditing process which includes multiple in-person visits, interviews and certifications. To minimize quality issues, all our factories conduct quality control tests in their in-house laboratories and submit goods to a leading third-party inspection team called InterTek before final delivery. To learn more about InterTek, please visit www.intertek.com.
For our materials, we work with anItalian, family-owned and operated tannery which supplies top-grade leather to various global luxury brands. All of our materials are custom made and designedspecifically for Latitu°, with colors and styles you won't find anywhere else in the world.
Every product we produce goes through three rigorous rounds of inspections: one conducted by the manufacturer's quality control team, a second conducted by an independent third-party inspection team, and a last check by our dedicated Latitu° team before final delivery. This is significantly more thorough than the industry standard of only one inspection test. With our strict metrics, we reject 99% of all defects, as well as 100% of all critical, functional and major defects. As such, our customers are confident that all items they take home or wear meet – or even exceed – their expectations in terms of quality.
All our products are priced to ensure that customers trust that their items will maintain their full value throughout the years. We don't cut prices on any items or sell them to discount retailers or outlets at the end of each season. Instead, we regulate our inventory and production strictly to ensure that our product quality and lifetime value remain uncompromised.
We ask for 1-2 business days for our team to pack and ship your full order.
All shipped packages can be tracked using the tracking number in your shipping confirmation email. For all other inquiries, our customer service team would be happy to help you at firstname.lastname@example.org.
We process orders quickly, but we’ll do our best to accommodate any changes to your order if it hasn't been packed or shipped yet. To change or cancel your order, simply email email@example.com with your order number in the subject line and include details of your requested cancellation/change (quantity, item, delivery time, etc.). Please note that changes are not possible for items that have already been packed and shipped.
Share details about your shipping policies, item returns, or customer service.
Returns & Refunds
We know Christmas can be a busy time, so we offer an extended returns policy for the festive period. Online purchases made from Dec 1stonwards can be returned or exchanged until January 15.
Please allow 1-2 weeks for your refund. We’ll send an email once the return item(s) have been received and your refund has been processed. Please keep in mind, your credit card company may also have different processing times, affecting when funds may become available again.
While we hope this never happens, we greatly apologize as item(s) sometimes can become damaged during transportation. If you have received a damaged, defective, or incorrect item, please firstname.lastname@example.org a photo of the damage, or the wrong item you received, as well as your order number in the subject line. We’ll take care of the rest for you!
We offer digital giftcards for $50, $100, and $200. For alternate amounts, you may email@example.com a custom digital giftcard. Giftcards are non-refundable.
Payment & Billing
We accept Visa, Mastercard, Discover, and American Express. The transactions will be charged to your credit card only after we have verified your credit details, received credit authorization, and confirmed stock availability.
Your card is only charged however many times you received a distinct order confirmation. If your credit card was declined, you may see pending transactions for each attempt to submit payment. The pending transaction will clear up within three to five business days, depending on your bank, and will never turn into a charge. You will always get an email confirmation when an order is successfully placed on our site. Please check your billing address before submitting the order again.
Most credit cards are declined because the billing address you entered does not match the address your bank has on file. Please be sure to double check that the address and billing zip code matches.
We collect sales tax for orders delivered to the following states (this will be calculated at checkout): California Florida, Illinois, Massachusetts, Nevada, New Jersey, and New York.
Latitu° is proud to offer complimentary ground shipping for all US orders via UPS Ground. For security reasons, all Latitu° online purchases will require signature upon delivery.
Please note that return shipping is not complimentary.
For now, we only ship to the US and Canada. If you’re looking to ship elsewhere around the world, we’ve found that third-party websites such as comGateway.com and usgobuy.com offer an effective turnaround.
Please note that because comGateway.com and usgobuy.com are third-party forwarders, shipping with them is at your own risk. We are not responsible for shipments lost after delivery to your forwarding address.
Our carriers do not offer shipment to P.O./APO/FPO boxes.
We are committed to working with only the largest, trusted carriers – FedEx & UPS. However, these are independent carriers that are not affiliated or controlled by Latitu°. We do not ensure any damages or risk of loss that occur once Latitu° has delivered items to the carrier. If your order is drastically damaged upon arrival, please email firstname.lastname@example.org with any photos you may be able to provide. We are glad to help you correspond with FedEx, and help find a solution that makes you happy!
All Latitu° products are made with the highest quality, Italian crocodile-embossed leather. The leather is natural calf hide with no synthetic finishing. As a result, there will be slight variations in grain and color, making each leather good distinctly unique and personal.
Calf is a relatively strong leather but, as with all leather products, will require occasional maintenance. To care for and extend the life of your leather good, prevent exposure to direct light, heat, humidity, water, and oil-based substances.
Any loose dirt can be gently wiped with a soft damp cloth and dried immediately, away from direct heat. Excessive abrasion should be avoided as once the crocodile-embossed pattern becomes damaged or modified, it cannot be repaired. It is highly encouraged that when in doubt, leather goods should be brought to a professional cleaner.
Latitu° leather goods are designed to age gracefully, growing in character and charm with time. So sit back, relax, and enjoy the journey.